TERMS & CONDITIONS
Booking Terms and Conditions
These conditions apply to all holidays booked with Grande Casse and all people named or booked for by the party leader (“you”). “Our service” is solely accommodation. All other services provided by external suppliers, such as, but not limited to, childcare, ski lessons, ski hire and lift passes, are not classed as part of “our service”.
2. YOUR HOLIDAY CONTRACT
The contract is made on the date we issue a confirmation of your booking (via email) from which point on you are said to have booked. No contract or obligation exists between us and you before this date. Your booking of a holiday with us confirms you understand and accept all terms and conditions laid down in our “Booking Terms and Conditions”. We reserve the right to change our booking terms and conditions without notice. If you have already booked a holiday before any change you have the option to stay with the booking terms and conditions from your booking date. You will be notified in writing of any proposed change and If you make no contact within 14 days then it is taken as you have accepted the new booking terms and conditions
3. PRICES & AVAILABILITY
Once you have booked, we do not reserve the right to amend any prices. We reserve the right to change our prices either quoted or published at any time without notice.
A party leader making a booking takes responsibility for the whole party, including payment. The below applies to bookings of our accommodation:
The deposit is 50% of the full holiday price. This is non-refundable.
We will issue a confirmation of your booking when the full deposit has been received and cleared. Only from the date of this confirmation does any contract or obligation exist between us and you.
iii) Final Balance
The Final Balance is due 60 days before arrival. If this is not paid, then the holiday is deemed to have been cancelled. We reserve the right to re-sell the holiday without notice.
iv) Bookings made within 60 days of departure
The deposit and final balance are both due on booking.
5. ALTERATION OF THE HOLIDAY BY YOU
There are no alteration fees.
i) Alteration before the date of payment of the final balance
You may alter your dates of stay, provided there is availability. If the holiday price is more, you need to pay the difference in price. If the price is less, we will refund you any difference. Prices applicable are those on the date of your change of booking compared to the price of your original booking.
ii) Alteration after the date of payment of the final balance
No alternations are permitted after the final balance payment date
iii) All other alterations
All other alterations not specifically mentioned above are considered a cancellation of the whole party who will then need to re-book. The charges for cancellation are outlined below.
6. CANCELLATION BY YOU
If you cancel your holiday for any reason, please note that a cancellation charge is due as stipulated below –Please ensure your insurance covers cancellation of your holiday for any reason.
If you do not make the payments by their due dates – or do not show up in resort, your holiday will be cancelled without notice and the above charges apply.
Please note our holiday prices, and any refunds given, are in Euro. If you pay from an account in another currency then any refund given may not match your original payment amount by the time you have converted it back if exchange rates have changed.
You must inform us that you wish to cancel. You can do this right up to midnight the day before you are due to arrive in resort with us. This must be done in writing, by email is fine. There is no refund or voucher if you are a “no-show”.
Please note our cancellation policy does not include any cancellation due to COVID-19. It does not cover you if you, or a party member, cannot travel due to being a close contact or displaying covid-19 symptoms, either before your holiday or in resort. Please ensure your travel insurance will cover you for these situations.
7. OUR COVID PROTECTION POLICY
We ask our guests not to travel if they:
Have tested positive for coronavirus in the 14 days prior to travel
Are awaiting the results of a coronavirus test
Have had sustained contact with anyone who has either, tested positive in the 14 days prior to travel, or are awaiting the results of a coronavirus test
Have a high temperature, a new continuous cough or a loss of, or change in, their normal sense of taste or smell (anosmia) or have been in sustained contact with anyone who experienced such symptoms
For the safety of everyone please do not travel if any of the above applies to you. You should have travel insurance to cover you if you are unable to travel in these circumstances. Please note that we are unable to offer any form of refund if you cannot travel for any of the above reasons.
8. ALTERATION OR CANCELLATION BY US
In the very unlikely event we need to make a cancellation for reasons not classed as “force majeure” then we will offer you a full refund of all monies paid. The refund of all monies paid is the full limit of our liability, we accept no liability for any other costs incurred to you, including charges for cancellation of your travel and cancellation of other services for example ski hire, ski lessons, lift passes and childcare.
In the case of alteration to, or cancellation of your holiday due to force majeure then no refund will be given. Force majeure is unusual circumstances outside our control, including, but not limited to, war, the threat of war, terrorist action or threatened terrorist action, riots, industrial action, natural or nuclear disasters, fire, flooding or adverse weather conditions, closure of ports and airports or similar events.
9. ACCEPTANCE OF RESPONSIBILITY BY YOU
We reserve the right to charge you for any damage to our property and for any unusual cleaning. This must be paid within 24hrs
We will endeavour to have the property ready by 5pm on the day of your arrival. The property must be vacated by 10am on the day of departure.
You must have adequate liability, medical and cancellation insurance for a snow sports holiday.
12. LAW AND JURISDICTION
The contract between us and you, and any matters arising from it, will be governed under French law and are subject to the jurisdiction of the courts of France.